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Energy Fault Codes

 

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Fault Code

Fault Description

Possible Causes

Fault Code “com”

Communication Error Between The Main PCB & The User Interface PCB

 
  • Loose Wiring Or Damaged Connection Between The Main PCB & The User Interface PCB

 

  • User Interface PCB Fault

 

  • Main PCB Fault

 

Fault Code F00

Heating Flow NTC Thermistor Fault

 
  • The Heating Flow NTC Thermistor Has Become Disconnected Or Has Gone Open Circuit (Should Read 12Kohms @ 20C)

 

  • Wiring Harness Fault Or Connection Error Between The Heating Flow NTC Thermistor And The Main PCB

 

Fault Code F01

 

Heating Return NTC Thermistor Fault

 
  • The Heating Return NTC Thermistor Has Become Disconnected Or Has Gone Open Circuit (Should Read 12Kohms @ 20C)

 

  • Wiring Harness Fault Or Connection Error Between The Heating Return NTC Thermistor And The Main PCB.

 

Fault Code F10

Heating Flow NTC Thermistor Fault

 
  • There Is A Short Circuit On The Heating Flow NTC Thermistor     (Should Read 12Kohms @ 20C)

 

  • Wiring Harness Fault Or Connection Error Between The Heating Flow NTC Thermistor And The Main PCB.

 

Fault Code F11

Heating Return NTC Thermistor Fault

 
  • There Is A Short Circuit On The Heating Return NTC Thermistor (Should Read 12Kohms @ 20C)

 

  • Wiring Harness Fault Or Connection Error Between The Heating Return NTC Thermistor And The Main PCB

 

Fault Code F12

 

Domestic Hot Water Cylinder NTC Thermistor Fault

(Not Applicable To This Appliance)

 

 

Fault Code F13

Internal Domestic Hot Water Storage Tank NTC Thermistor Fault

(Not Applicable To This Appliance)

 

Fault Code F17

Solar Return Thermistor Fault

(Not Applicable To This Appliance)

 

 

Fault Code F20

Overheat Fault (The Flow Or Return Pipe In The Appliance Has Reached 97 Degrees C)

 
  • Inadequate Pump Operation

 

  • Blockage Or Air Lock Within The Appliance

 

  • Check Domestic Hot Water Heat Exchanger and Domestic Hot Water Heat Exchanger Filter For Debris If Fault Occurs On Hot Water Only (Energy C Model Only)

 

  • Check Resistance On The Heating Flow & Return NTC Thermistors To Ensure Accurate Temperature Monitoring (Should Read 12K ohms @ 20C)

 

Fault Code F22

Low System Water Pressure - Less Than 0.3bar (Energy C & S Models Only)

 
  • Water Leak Within The Boiler

 

  • Water Leak Within The System

 

  • The Pressure Relief Valve Has Activated Due To An Expansion Related Issue - Check Expansion Vessel & Heating System Water Volume

 

Fault Code F23

Maximum Temperature Differential Across The Heating Flow & Return Has Been Reached (35 Degrees C)

 
  • Inadequate Pump Operation
  • Blockage Or Air Lock Within The Appliance (No Water Movement)
  • Blockage Or Air Lock In The Heating System (No Water Movement)
  • Check Domestic Hot Water Heat Exchanger and Domestic Hot Water Heat Exchanger Filter For Debris If Fault Occurs On Hot Water Mode Only (Energy C Model Only)
  • Check Resistance On The Heating Flow & Return NTC Thermistors To Ensure Accurate Temperature Monitoring (Should Read 12K ohms @ 20C)

 

Fault Code F24

Water Circulation Fault (Temperature Rise Greater Than 10 Degrees Celcius Per Second)

 
  • Inadequate Pump Operation
  • Isolation Valves Closed Under The Appliance (Energy C & S Models Only)
  • Blockage Or Air Lock Within The Appliance (No Water Movement)
  • Blockage Or Air Lock In The Heating System (No Water Movement)
  • Check Domestic Hot Water Heat Exchanger and Domestic Hot Water Heat Exchanger Filter For Debris If Fault Occurs On Hot Water Mode Only (Energy C Model Only)
  • Check Resistance On The Heating Flow & Return NTC Thermistors To Ensure Accurate Temperature Monitoring (Should Read 12K ohms @ 20C)

 

Fault Code F25

Flue Gas Temperature Too High (Not Applicable To UK Model Boilers)

 

 

Fault Code F27

Incorrect Flame Detection Fault (Flame Detection Even Though The Gas Valve Is Off)

 
  • Damage On The Electrode Or The Ignition Lead

 

  • Moisture Present On The Electronics

 

  • Fault On The Spark Generator

 

  • Fault On The Main PCB

 

Fault Code F28

Ignition Failure

 
  • Insufficient Inlet Working Gas Pressure To The Appliance
  • Flue Problem
  • Bad Earth Connection
  • Incorrect Gas Valve Adjustment
  • Debris Within The Heat Engine (Burner Etc)
  • Electrode Or Ignition Lead Fault
  • Spark Generator Fault
  • Faulty Gas Valve

 

Fault Code F29

 

Flame Failure During Operation

 
  • Insufficient Inlet Working Gas Pressure To The Appliance
  • Flue Problem
  • Incorrect Gas Valve Adjustment
  • Debris Within The Heat Engine (Burner Etc)
  • Electrode Or Ignition Lead Issue
  • Spark Generator Fault
  • Faulty Gas Valve

 

Fault Code F32

Air Fault – (Fan Or Flue)

 
  • Blockage In The Flue System

 

  • Fan Rotation Speed Incorrect (Power To Fan But Fan Not Running)

 

  • Loose Connection On The Wiring Harness Between The Fan And The Main PCB

 

 

 

Fault Code F33

Air Pressure Switch Fault – (Not Applicable To UK Market)

 

 

Fault Code F49

eBus Voltage Error (Glow Worm Heating Controls Only)

 
  • Overload On eBus Connection On Main PCB

 

  • Check External Glow Worm eBus Heating Controls

 

  • Check Wiring Between Glow Worm eBus Controls And The Main PCB

 

  • Check For Correct eBus Output Voltage (22vdc) From Main PCB

 

Fault Code F61

Gas Valve Fault

 
  • Loose Or Damaged Electrical Connection Between The Gas Valve & The Main PCB

 

  • Faulty Gas Valve

 

  • Main PCB Fault

 

Fault Code F62

 

Gas Valve Closure Fault

 
  • Flame Presence Still Detected After A Demand Has Ceased Due To The Gas Valve Not Shutting Down Correctly                                        (Gas Valve Fault - Passing)

 

  • Fault On Electronics (Power To The Gas Valve With No Demand)

 

Fault Code F63

Main PCB Memory Fault

 
  • Loose Or Damaged Electrical Connection On The Main PCB

 

  • The User Interface PCB Has Not Been Set Up Correctly By The Service Engineer (Incorrect Product Code Has Been Entered)

 

  • Main PCB Fault

 

Fault Code F64

 

Rapid Fluctuation Of Heating Flow Or Return NTC Thermistors Due To Electrical Errors

 
  • Loose Or Damaged Electrical Connections Between The Flow Or Return NTC Thermistors And The Main PCB

 

  • Inconsistent Resistance On Heating Flow Or Heating Return NTC Thermistor Due To Thermistor Failure

 

  • Main PCB Fault

 

Fault Code F65

Main PCB Temperature Too High

 
  • Mains Input Voltage Problem

 

  • Damaged Or Loose Electrical Connection On The Main PCB

 

  • Main PCB Fault

 

Fault Code F67

Flame Signal Fault On The Main PCB

 
  • Damaged Or Loose Electrical Connection On The Main PCB

 

  • Main PCB Fault

 

  • Mains Input Voltage Problem (Reverse Polarity, Bad Earth Etc)

 

Fault Code F68

Fluctuation Of Flame Signal

 
  • Insufficient Inlet Working Gas Pressure To The Appliance
  • Flue Problem
  • Incorrect Gas Valve Adjustment (Poor Combustion)
  • Debris Within The Heat Engine (Burner Etc)
  • Electrode Or Ignition Lead Fault
  • Spark Generator Fault
  • Faulty Gas Valve

 

Fault Code F70

Incompatible Software

 
  • Replacement User Interface PCB Has Not Been Set Up Correctly By The Service Engineer

 

  • User Interface PCB Fault

 

  • Main PCB Fault

 

Fault Code F71

Heating Flow NTC Thermistor Disconnected Or Defective (No Temperature Change When Burner Lit)

 
  • Heating Flow NTC Thermistor Is Not Connected To The Flow Pipe On The Main Heat Exchanger Correctly

 

  • Defective Heating Flow NTC Thermistor

 

Fault Code F72

Permanent Temperature Difference Between Heating Flow & Return NTC Thermistors (Thermistor Error)

 
  • The Heating Flow NTC Thermistor Is Reading The Incorrect Resistance (Should Read 12Kohms @ 20C)
  • Wiring Harness Fault Or Connection Error Between The Heating Flow NTC Thermistor And The Main PCB
  • The Heating Return NTC Thermistor Is Reading The Incorrect Resistance (Should Read 12Kohms @ 20C)
  • Wiring Harness Fault Or Connection Error Between The Heating Return NTC Thermistor And The Main PCB
  • The Thermistors Have Been Reversed (Connected To The Wrong Pipes)

 

Fault Code F73

Low Water Pressure Sensor Fault (Energy C & S Models Only)

 
  • Broken, Loose Or Damp Electrical Connection On The Wiring Harness Between The Low Water Pressure Sensor And The Main PCB

 

  • Low Water Pressure Sensor Fault

 

Fault Code F74

Low Water Pressure Sensor Fault (Energy C & S Models Only)

 
  • Broken, Loose Or Damp Electrical Connection On The Wiring Harness Between The Low Water Pressure Sensor And The Main PCB

 

  • Low Water Pressure Sensor Fault

 

Fault Code F75

 

Low Water Pressure Sensor Fault Or Pump Proving Issue (Energy C & S Models Only)

 
  • Low Water Pressure Sensor Faulty Or Blocked With System Debris

 

  • Pump Not Running                                                                         

(Water Pressure Sensor Needs To See A 50 mBar (0.05 Bar) Pressure Increase On Pump Start Within 10 Seconds)

 

  • Flow Filter Blocked With Debris (Energy C Models Only)

 

  • Expansion Vessel Air Charge Insufficient

 

Fault Code F76

 

Thermal Fuse Failure - Heat Exchanger Has Reached 160 Degrees C

(Not Applicable To UK Models)

 

 

Fault Code F77

External Glow Worm Condensate Pump Fault

 
  • Condensate Blockage

 

  • Fault With Glow Worm Condensate Pump Or Associated Wiring

 

Fault Code F78

Compatibility Error Between The Boiler And The Glow Worm eBUS System Controls

 
  • The Glow Worm eBUS System Controls Are Not Compatible With The Boiler

 

  • Wiring Fault Between The Boiler And The Glow Worm eBUS System Controls

 

  • Glow Worm eBUS System Controls Fault

 

  • Loose Or Damaged Wiring Connection On The Main PCB

 

  • Main PCB Fault

 

Fault Code F83

Insufficient Temperature Increase Once Burner Is Lit

 
  • Low System Water Pressure
  • Flow Or Return NTC Thermistors Out Of Calibration (Should Read 12Kohms @ 20C) Or Not Connected To Pipework Correctly
  • Damaged Or Loose Connections On The Wiring Loom Between The NTC Thermistors And The Main PCB
  • Low Heat Input Into The Heat Exchanger – Poor Thermal Performance Caused By Low Gas Rate, Incorrectly Adjusted Gas Valve, Or Restriction/Poor Heat Transfer Within The Combustion Chamber

 

Fault Code F84

Permanent Temperature Difference Between Heating Flow & Return NTC Thermistors (Thermistor Error)

 
  • The Heating Flow NTC Thermistor Is Reading The Incorrect Resistance (Should Read 12Kohms @ 20C)
  • Wiring Harness Fault Or Connection Error Between The Heating Flow NTC Thermistor And The Main PCB
  • The Heating Return NTC Thermistor Is Reading The Incorrect Resistance (Should Read 12Kohms @ 20C)
  • Wiring Harness Fault Or Connection Error Between The Heating Return NTC Thermistor And The Main PCB
  • The Thermistors Have Been Reversed (Connected To The Wrong Pipes)

 

Fault Code F85

 

Flow Or Return NTC Thermistor Fault

 
  • The Flow & Return NTC Thermistors Are Both Connected To The Same Pipe (Reading The Same Temperature)

 

  • Faulty Flow Or Return NTC Thermistor

 

Fault Code F86

Overheat Thermostat From 3rd Party Underfloor Heating Control Has Activated (If Fitted)

 
  • Check For Circulation Issues On Any Underfloor Heating Circuits

 

  • If No 3RD Party Underfloor Overheat Thermostat Is Fitted To The Boiler, Check That The Link Wire Is Fitted Into The “B.off” Connection On Terminal X41 On The Main PCB

 

Fault Code F87

Electrode Fault

 
  • Faulty Ignition Electrode Or Ignition Lead

 

Fault Code F88

 

Electrical Fault On The Gas Valve Circuit

 
  • Loose Or Damaged Connection On The Wiring Harness Between The Main PCB and The Gas Valve

 

  • Faulty Gas Valve (Short Circuit)

 

Fault Code F89

Electrical Fault On The Pump     (Energy C & S Models Only)

 
  • Loose Or Damaged Connection On The Wiring Harness Between The Pump and The Main PCB

 

  • Faulty Pump (Short Circuit)

 

Fault Code F91

Domestic Hot Water Cylinder NTC Thermistor Fault

(Not Applicable To This Appliance)

 

 

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